Arkansas Children’s Hospital

1 Children’s Way
Little Rock, AR 72202-3591

(501) 364-1100

www.archildrens.org

Mission Statement: We champion children by making them better today and healthier tomorrow.

Overview: Arkansas Children’s Hospital is the only pediatric medical center in Arkansas and one of the largest in the United States serving children. The campus spans 29 city blocks and houses 316 beds, a staff of approximately 500 physicians, 80 residents in pediatrics and pediatric specialties and more than 4,000 employees. The private, nonprofit healthcare facility boasts an internationally renowned reputation for medical breakthroughs and intensive treatments, unique surgical procedures and forward-thinking medical research – all dedicated to fulfilling their mission of enhancing, sustaining and restoring children’s health and development. ACH recently ranked No. 75 on FORTUNE 100 Best Companies to Work For®.

The Basics:

ACH Address & Directions

http://www.archildrens.org/About-ACH/ACH-Maps-Directions.aspx

Directions to ACH, travelling from any direction; an interactive map of the campus; and printable maps of each floor of the hospital.

Main Contact Link

http://www.archildrens.org/Contact-Us.aspx

Looking for someone?  This is a great place to start, to find your contact.

Appointments:

Call this Number for Appointments (501) 364-4000

Clinics & Specialty Clinicshttp://www.archildrens.org/Services.aspxClick on your specific clinic to find the following information: appointment phone number; type of care and services provided by the clinic; location; staff listing; patient resources; special notes; and if a referral is needed. Be sure to inquire about any forms (intake forms, questionnaires, release of information requests, etc.) that you may be required to complete ahead of your appointment, or bring with you to the appointment.Referrals

Check with your specialty clinic to see if a referral is needed from your PCP. Also inquire about any forms (intake forms, questionnaires, release of information requests, etc.) that you may be required to complete ahead of your appointment, or bring with you to the appointment.

Physician Directory

http://www.archildrens.org/Physician-Directory.aspx

Tips

  • Some wait lists for appointments can be lengthy.  If it’s a pressing need, ask your physician to expedite their referral.
  • Request to be put on the cancellation list.
  • When you set an appointment, ask if there is paperwork that needs to be completed & submitted before the appointment.  Also ask if there is paperwork that needs to be completed and brought with you to the appointment.  If you already have an appointment and didn’t ask about the paperwork, call now.  Some clinics will cancel appointments if the paperwork hasn’t been submitted beforehand.

While Waiting for Your Appointment:

Paperwork

If you didn’t ask about paperwork when making your appointment, call now. If you have the paperwork, complete it. This can be lengthy, so allow yourself plenty of time. Then phone to see if it needs to be submitted before the appointment, or brought with you.

Make notes

This could be a food or a symptom diary; a list of concerns; questions that you want to ask at the appointment; a list of tests that you want to request; and anything else you can think of that might be helpful.

Research

This will prepare you for the appointment and may bring to light some questions you want to add to your notes.

Appointment Day:

Bring your notes and any requested paperwork.

ACH Address & Directions

http://www.archildrens.org/About-ACH/ACH-Maps-Directions.aspx

Directions to ACH, travelling from any direction; an interactive map of the campus; and printable maps of each floor of the hospital.

Parking

http://www.archildrens.org/documents/campusmap2015.pdf

Locate Your Building  

http://www.archildrens.org/documents/campusmap2015.pdf

After Appointment:

Financial

  • Financial Counselors are available in the Admissions area and in the clinic areas if you need help completing the Financial Assistance Form, or you may call them at (501) 364-1230.  They can also help with TEFRA, ArKids, and other Medicaid paperwork.  Just ask.
  • Financial Assistance Form http://www.archildrens.org/documents/financial_application_english.pdf
  • Patient Accounts Customer Service staff are available to answer your questions about the financial assistance policy at (501) 364-2500

CareHub

https://secure.archildrens.org/CareHub/ChildPages/carepointhome.aspx

CareHub connects you to the Arkansas Children’s Hospital by your computer. Parents/Guardians can log in and check their child’s next appointment or see a bill. Patients staying overnight can receive photos and chat on-line with friends. They also get access to on-demand movies, educational videos or play Xbox 360™ games!

Create CareHub account https://secure.archildrens.org/CareHub/ChildPages/Welcome.aspx

To create an account, you will need the patient’s Kid Card number (Medical Record number), patient’s date of birth and the guarantor’s SSN.

Patient Portal

http://www.archildrens.org/Patients-and-Families/Patient-Center.aspx

Sign up for the Patient Portal to:

  • See select Medical records
  • Get test results
  • View Immunizations
  • Print your visit summary
  • View upcoming appointments

How to sign up:

  1. To get started, visit the Admissions desk in the ACH Lobby.
  2. After signing up, check your email account for an account link & instructions.

Log on to patient portal: https://patientportal.archildrens.org/PhmPhmHome.HomePage.WR.mthr?hcis=ARK.LIVEF&application=phm

Online Bill Pay

https://secure.archildrens.org/carehub/quickpay/
Hospital Stays:

Admission Information

http://www.archildrens.org/Patients-and-Families/Admissions-Information.aspx

Financial Assistance

http://www.archildrens.org/Patients-and-Families/Admissions-Information/Financial-Assistance.aspx

  • Financial Counselors are available in the Admissions area and in the clinic areas if you need help completing the Financial Assistance Form, or you may call them at (501) 364-1230.  They can also help with TEFRA, ArKids, and other Medicaid paperwork.  Just ask.
  • Financial Assistance Form http://www.archildrens.org/documents/financial_application_english.pdf
  • Patient Accounts Customer Service staff are available to answer your questions about the financial assistance policy at (501) 364-2500

Family Support Services

http://www.archildrens.org/Patients-and-Families/Family-Support-Services/Family-Service-Assistants.aspx

Stays

http://www.archildrens.org/Services/Social-Work-Department/Family-Information-Guide/Things-to-Know-About-Our-Hospital.aspx

Local Hotels

http://www.archildrens.org/Patients-and-Families/Admissions-Information/Local-Hotels.aspx

Ronald McDonald House

RMH can accommodate some parents on a referral basis.  There are application forms for the RMH at the desk in each waiting area.  For more information about the RMH, such as qualifications and priority, see:  http://www.archildrens.org/Services/Social-Work-Department/Family-Information-Guide/Things-to-Know-About-Our-Hospital.aspx

ACH RV Lot

ACH has a small, free RV lot at the hospital (hook-ups, but no waste disposal).  To reserve a spot, call (501) 364-4353.

Additional Information

http://www.archildrens.org/Services/Social-Work-Department/Family-Information-Guide/Things-to-Know-About-Our-Hospital.aspx

(Bathrooms, washers & dryers, meal assistance for families, cafeteria hours, TV, phone, gift shop, smoking areas, ATMs, etc.)

Food/Snacks

http://www.archildrens.org/Patients-and-Families/Family-Support-Services/Hospital-Amenities.aspx

Family Service Assistants (FSAs)

http://www.archildrens.org/Patients-and-Families/Family-Support-Services/Family-Service-Assistants.aspx

FSAs help provide the following resources to make the family’s stay as comfortable as possible:  Hotel guides, Ronald McDonald House applications, assistance with meals, local bus transportation information, Medicaid transportation, clothing assistance due to an unexpected admission, toiletries (care packs), laundry detergent, etc.  Family Service Assistants can be found in ICU waiting areas and Family Houses as well as the Emergency Department.  (501) 364-1247.

Patient/Family Representative

These facilitate resolution of patient and family concerns. (501) 364-1198.

Other:

Request a Medical Record

http://www.archildrens.org/Patients-and-Families/Family-Support-Services/Request-a-Medical-Record.aspx

ACH Patient and Family Advisor Program

http://www.archildrens.org/Patients-and-Families/Family-Support-Services/Patient-and-Family-Advisor-Program.aspx

See flyer for details.

Medical Legal Partnership

http://medical-legalpartnership.org/partners/arkansas-childrens-hospital-medical-legal-partnership/

Medical-legal partnerships can bring much needed benefits to patients, providers and health institutions. MLPs now operate in more than 250 clinical sites across the U.S., bringing lawyers into hospitals and health centers to connect low-income and chronically ill patients to benefits and protections including disability income, adequate nutrition, and safe and affordable housing.

Under the partnership, Legal Aid of Arkansas and Walmart will provide legal assistance to patient families in need at clinics set up at ACH, as well as during inpatient visits. Direct access to legal services will help many families address obstacles to good health and continuing recovery. Attorneys can help families who need utility service recovery for the child’s home care, assistance negotiating with a landlord over the environment of an apartment or even special educational testing.

Dental and Optometry Clinics

http://www.archildrens.org/Services/Dental-Clinic.aspx  http://www.archildrens.org/Services/Eye-Center.aspx

These clinics may be used by adults that used these clinics as a minor.

Autism Multi-Specialty Clinic

http://www.archildrens.org/Services/Autism-Multispecialty-Clinic.aspx

These are the forms you will need to have completed, & in some cases submitted, before your appointment:  http://www.archildrens.org/Services/Autism-Multispecialty-Clinic/Resources.aspx

UAMS’ Dennis Developmental Center

http://www.arpediatrics.org/clinical-programs/dennis-developmental-center

Referral process & intake forms:  http://www.arpediatrics.org/clinical-programs/dennis-developmental-center/referral-process

Medical Home Arkansas

http://www.medicalhomear.org/

Kids First

http://www.arpediatrics.org/kidsfirst/

A pediatric day health care program for children with special health care needs.

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